2026 AutoGuru Top Mobile Mechanic Award Finalist
    Active Auto Ace

    Privacy Policy

    Last updated: January 2026

    1. Introduction

    Active Auto Ace ABN 88 670 166 248 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    2. Information We Collect

    We may collect the following types of personal information:

    • Contact Information: Name, phone number, email address, and physical address
    • Vehicle Information: Make, model, year, registration number, and VIN
    • Service History: Records of services performed on your vehicle
    • Payment Information: Payment details for processing transactions
    • Communication Records: Records of correspondence with us
    • Location Data: Your service location for mobile mechanic visits

    3. How We Collect Information

    We collect personal information:

    • Directly from you when you contact us, request a quote, or book a service
    • Through our website contact forms
    • During the provision of our services
    • From third parties with your consent (e.g., referrals)

    4. How We Use Your Information

    We use your personal information to:

    • Provide mobile mechanic services to you
    • Communicate with you about bookings, quotes, and services
    • Process payments and maintain financial records
    • Maintain service records for your vehicle
    • Send service reminders and follow-up communications
    • Improve our services and customer experience
    • Comply with legal obligations

    5. Disclosure of Information

    We may disclose your personal information to:

    • Parts Suppliers: To order parts for your vehicle
    • Payment Processors: To process your payments securely
    • Government Authorities: For roadworthy certificates and regulatory compliance
    • Professional Advisors: Accountants, lawyers as required
    • Insurance Companies: If you request warranty claims

    We will not sell, rent, or trade your personal information to third parties for marketing purposes.

    6. Data Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

    • Secure storage of physical and electronic records
    • Password protection and access controls
    • Secure payment processing systems
    • Regular review of our security practices

    7. Cookies and Website Analytics

    Our website may use cookies and similar technologies to enhance your browsing experience. These may collect:

    • Browser type and operating system
    • Pages visited and time spent on our website
    • Referring website addresses
    • General location data (city/region level)

    You can configure your browser to refuse cookies, though this may limit some website functionality.

    8. Your Rights

    Under Australian privacy law, you have the right to:

    • Access: Request access to the personal information we hold about you
    • Correction: Request correction of inaccurate or outdated information
    • Complaint: Lodge a complaint if you believe we have breached the APPs

    To exercise these rights, please contact us using the details below.

    9. Retention of Information

    We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for up to 7 years for warranty and regulatory purposes.

    10. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. The current version will always be available on our website with the "Last updated" date. We encourage you to review this policy periodically.

    12. Complaints

    If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us first. We take all complaints seriously and will respond within 30 days.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

    13. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: