Terms of Service

1. Agreement to Terms

By engaging Active Auto Ace ABN 88 670 166 248 ("we", "us", "our") for mobile mechanic services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

We provide mobile mechanic services including but not limited to:

• Vehicle servicing (minor and major)
• Logbook servicing
• Brake repairs and replacement
• Vehicle diagnostics
• Roadworthy certificates (Safety Certificates)
• Pre-purchase vehicle inspections
• Breakdown assistance
• General mechanical repairs

3. Service Area

Our services are available across Brisbane Northside and Sunshine Coast regions in Queensland, Australia. Service availability may vary based on location and scheduling. We reserve the right to decline service requests outside our standard service area.

4. Quotes and Pricing

All quotes provided are estimates based on the information provided by the customer. Final pricing may vary if:

• Additional work is required beyond the original scope
• Parts costs differ from estimates
• The condition of the vehicle differs from what was described

We will always seek your approval before proceeding with any work that exceeds the original quote.

5. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, credit/debit cards, and bank transfers. All prices are quoted in Australian Dollars (AUD) and include GST where applicable.

6. Cancellations and Rescheduling

We understand that circumstances change. We request at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a call-out fee to cover our operational costs.

7. Warranty

We stand behind our work. Our services come with warranties as follows:

• Parts: 12 months or 10,000 kilometres (whichever comes first) for new, supplied parts
• Labour: 12 months or 10,000 kilometres (whichever comes first)

Warranty claims must be made in writing and may require inspection of the vehicle.

8. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, our liability is limited to re-performing the services or refunding the service fee paid. We are not liable for indirect, incidental, or consequential damages arising from our services.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Our services come with guarantees that cannot be excluded under Australian Consumer Law.

10. Customer Responsibilities

You agree to:

• Provide accurate information about your vehicle and its condition
• Ensure safe access to the vehicle at the agreed location
• Remove personal belongings of value from the vehicle during service
• Be available or have an authorised representative present during service

11. Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

12. Dispute Resolution

If you have a complaint about our services, please contact us first so we can attempt to resolve the issue. If we cannot resolve the dispute, you may seek assistance from Queensland's Office of Fair Trading or other relevant consumer protection bodies.

13. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

14. Changes to Terms

We may update these terms from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Business: Active Auto Ace
• ABN: 88 670 166 248
• Phone: 0491 110 987
• Email: jared@activeautoace.com.au